Frequently Asked Questions
Everything you need to know about our products and services.
Shipping & Delivery
How much does shipping cost?
Showroom pickup is free. Delivery in Panama City costs $5 and is FREE on orders from $99 before ITBMS. For the provinces the cost depends on the destination, so we quote each delivery — write to us on WhatsApp.
How long does delivery take?
In Panama City we deliver in 1–3 business days. Deliveries to the provinces are coordinated by WhatsApp for each destination.
Is assembly included?
Assembly included at no cost in Panama City on orders from $99. In the provinces it is not included: we coordinate each delivery by WhatsApp.
Products
What warranty do products have?
Warranties of 1 to 5 years depending on the product. The warranty covers manufacturing defects under normal use conditions; it does not cover misuse. Each product's term is shown on its own page. It does not cover pet damage, excessive humidity, or wear from improper use.
Can I try products before buying?
Yes, visit our showroom in Marbella. We're open Monday-Friday 9:00-18:00, Saturday 9:00-13:00, Sunday closed.
Are the standing desks motorized?
Yes. All our height-adjustable desk frames are electric (one to four motors, depending on the model), with a digital control panel with height memory and an anti-collision system. Speed and load capacity vary by model; each product page lists its own.
Returns
What is the return policy?
We accept returns up to 7 calendar days after delivery. For manufacturing defects, we offer a full exchange or refund. If you want to swap for another product, we issue a store credit for the full value. The product must be in original condition.
Prices & Payments
Do the prices shown include tax?
Displayed prices are net: the 7% ITBMS is calculated and added at checkout. You see the tax as its own line in the cart and at checkout, before you pay.
What payment methods do you accept?
Pay by Visa or Mastercard through a secure online payment, Yappy or bank transfer.
How and when do I pay?
We confirm the total with you before you pay. With the card link, Yappy or bank transfer, we arrange payment with you on WhatsApp; when the checkout offers online card payment, the charge is made when you complete the payment and your order is confirmed.
B2B / Corporate
Do you offer volume discounts?
Yes. For purchases of 5+ units, we offer corporate discounts. Contact us via WhatsApp or email for a personalized quote.